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Borrower Assistance & Loss Mitigation

Here’s how we can help

If you’re experiencing a hardship or have other needs, we’ll work with you. On a case-by-case basis, we’re offering various assistance programs to our borrowers that may include: payment deferral, forbearance, or modification.   Cascade always recommends that you keep your mortgage payments current. If you are experiencing a hardship, we may be able to help.

If you are unable to make one or more of your payments, there may be additional options depending on your circumstances and investor, federal and state guidelines.

  • What’s a payment forbearance? Click here to find out.
  • What’s a payment deferral? Click here to find out.
  • We may have other options available based on our circumstances. Please give us a call.

We’re here to help! Give us a call.

Cascade Financial offers Loss Mitigation Retention and Disposition options for our borrowers.  The options have qualifying guidelines and eligibility requirements that Cascade must follow:

  • Retention options are for borrowers that want to continue to live in the property.
    • Examples of Retention Options:
      • Loan Modification
      • Home Affordable Modification Program (HAMP)
    • Disposition options are for borrowers that are no longer interested in keeping the property or can no longer afford the property.
      • Examples of Disposition Options:
        • Pre-Foreclosure Sale
        • Deed-in-Lieu of Foreclosure

For information regarding qualifying for Loss Mitigation options, please contact one of our Loan Counselors at:

  • Toll Free: (866) 939-5581; or
  • Email:; or
  • Fax: 480-821-6524 ATTN: Loss Mitigation
  • Mailing Address:
    Cascade Financial Services
    ATTN: Loss Mitigation
    P.O. Box 15035
    Chandler, AZ 85244

Please click here  for a checklist of items Cascade Financial will need to determine what Loss Mitigation Option you might qualify for.

Additional Resource for ALL borrowers:

Additional Resource for borrowers with FHA loans:

Homeowner’s Assistance Fund (HAF)

The purpose of the Homeowner Assistance Fund (HAF) is to prevent mortgage delinquencies and defaults, foreclosures, loss of utilities or home energy services, and displacement of homeowners experiencing financial hardship after January 21, 2020. Funds from the HAF may be used for assistance with mortgage payments, homeowner’s insurance, utility payments, and other specified purposes. The law prioritizes funds for homeowners who have experienced the greatest hardships, leveraging local and national income indicators to maximize the impact.

The Homeowner Assistance Fund provides:

  • A minimum of $50 million for each state, the District of Columbia and Puerto Rico

Cascade is currently enrolled in 45 states and enrolling more each day.
(AL, AR, AZ, CA, CO, CT, DE, GA, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WI, WV, WY)
Visit the below link to view your states specific enrollment requirements.
Homeowner Assistance Fund — NCSHA